100% Satisfaction guarantee & Returns

We're only happy if you're happy. Read more about our promise to you.

We're proud to offer a 100% satisfaction guarantee. If you don't love it, let us know here we'll find a way to make you happy! 

All this means is that we'd love it if you tried our cold brew within 30 days of purchase - and if you don't love it in that period, we'll find a way to make it up to you! 

For our cold brew, we do not - but as mentioned above, we have a 100% satisfaction guarantee, so if you're not happy, we will make it up to you. For our apparel and gear, we do offer returns. Reach out to us here if you'd like to start a return process.

Shipping policy

We know you can't wait to get your Explorer. Get more details on shipping here.

We offer standard shipping speed at a flat rate. If you order a subscription or spend more than $60, standard shipping is free! And if you're really eager for your cold brew, you can get expedited shipping for a small additional fee.

Yes! If your shipment arrives damaged or gets lost in mail, let us know by emailing us here and we can find a way to make it right.

Our typical shipping time is 3-5 days for cold brew, and 7-10 days for apparel and gear. However, due to supply chain disruption from COVID-19, we have been experiencing delays of up to two weeks for certain items.

Our Coffee

If you want to read more about our coffee, we have a whole page dedicated to it - check it out here. But here are some of the most frequently asked questions about our coffee.

Our coffee beans are hand-picked, organic, specialty Arabica beans from Ethiopia that are then roasted and cold-brewed for 12 hours using our proprietary brewing process. We worked with 3 of the world's leading coffee tastemakers to craft this brew. 

At Explorer, we believe that caffeine shouldn't limit what adventures you choose every day (or night), so we have 4 caffeine levels for each flavor. These range from decaf (basically no caffeine), to 'Low Caf' which is ~100mg and is equivalent to one cup of hot coffee, to 'Reg Caf' which is ~200mg and equivalent to two cups of hot coffee, to 'High Caf' which is the equivalent of 3 cups of hot coffee. Better yet, we're the only cold brew company that allows you to choose what caffeine levels you want!


Subscribe and save...and cancel/skip/pause/modify anytime super easily. It's a no-brainer!

You bet! You can subscribe and get savings on your Explorer by getting a 'Create your Own' subscription. Plus, you can choose exactly what combination of caffeine levels you want. 

Yep, you can easily modify your subscription...or cancel it, pause it, or skip it, easily. Check your confirmation email for details on how to manage your order. If you're having trouble, just shoot an email to us.


Want to order for your office? A big party? Your store? Let us know!

You bet! Shoot us an email here and we'll get you sorted with a special bulk discount.

Anything else...

Any other questions? Just shoot us an email and we'll get back to you as soon as we can.